Digital ISP company with a high-growth ISP that became the social engineering and credential stuffing attack target. This resulted in changing the plans, added credit to the operators, and disrupted the ISP users by locking users by the attacks.
ISP needed to adopt a solution that could identify and reduce the number of fraudulent authentication to its web application and keep the user experience at its best. And put this process on autopilot to reduce the support strain. That's why ISP chose to integrate the Authsafe risk-based authentication solution in the ISP application. The primary goal was to allow login to trusted users without friction. For suspicious user authentication elevated with additional login challenge.
Reduced strain on server usage and IT support ticket
Reduction in Account takeovers
Users with frictionless authentication
False positive rate
Improved user customer experience
High precision on identifying the sign of account takeover (ATO) and labeling suspicious devices or compromised device.
Cognitive engine build the risk score for registered device and assign the accurate score based on the signals.
All the verdicts shared via webhooks are realtime with no delay.
With powerful ATO signals assessed cognitive engine to build risk score.
Recovering compromised process is autopilot using the AuthSafe webhooks. Recovery workflow gets initiated and User will be notified using various trusted routes
Device verification using device management page
Real time recovery notification using webhooks
End to end automated Identity Protection
Included monthly usage 1001 MAU